I've purchased a Stone Island sweater and seller claimed that it's genuine.* However, w...

GetHuman-edrylsko's customer service issue with eBay from September 2018

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The issue in GetHuman-edrylsko's own words
I've purchased a Stone Island sweater and seller claimed that it's genuine.* However, when I received the item it appeared to be fake. *It can clearly be seen by the quality of garment and also I checked the code on Certilogo website and it proved that the item is fake.*Seller agreed to accept it back, but I have a reason not to trust him.* I'm afraid that he can claim that I haven't sent him a sweater back or sent him something different instead of his item and won't process a refund.* I'd like him to process refund first plus pay for return postage.*Please advise if it's possible to make him to proceed this way. or what would be the best option for me. *Regards.
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eBay

Customer service issue
Reported by GetHuman-edrylsko
Sep 20th, 2018 - 6 mons ago
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GetHuman-edrylsko started working on this issue
Sep 20th, 2018 12:20pm