I recently purchased ebay item ************. I contacted the seller before making a bid...

GetHuman-alfonzo's customer service issue with eBay from September 2018

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The issue in GetHuman-alfonzo's own words
I recently purchased ebay item ************. I contacted the seller before making a bid to inquire if there was any odor of mildew because the item description mentioned discoloration on part of it. I was told there was no odor. When I received the item, there was in fact a strong odor which immediately gave me an allergy attack. I would like a refund, but I do not think the item is acceptable to sell to anyone and therefore I do not want to send the item back so that nobody else needs to receive this damaged item. It seems I cannot request a refund without initiating a return. I would like to know how to proceed.
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eBay

Customer service issue
Reported by GetHuman-alfonzo
Sep 18th, 2018 - 6 mons ago
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Seen by 4 customers so far
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GetHuman-alfonzo started working on this issue
Sep 18th, 2018 8:24pm