I am a buyer.* I recently had a claim with the seller refused to communicate with me...

GetHuman1100102's customer service issue with eBay from September 2018

7 views | 13743 similar | 0 following
Help with my eBay issue
First: share to improve GetHuman1100102's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman1100102 to get a eBay rep on the line!
Always use the GetHuman Phone to call eBay. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman1100102's own words
I am a buyer.* I recently had a claim with the seller refused to communicate with me.* The claim was settled in my favor.* Last night they wrote me two emails telling me they sent me the item back.* This item has not arrived at my house.* If they did send it I have no tracking number and have not received It back.* This buyer is alluding to my suppose it lack of honesty * in giving* not giving them, a refund.* When in actuality all I ever wanted was photos of the item that they claimed as received.* No doubt the item was damaged in shipping and I paid for insurance. All I wanted was photos to make a claim with FedEx.* For almost a month they refused to communicate with me and ebay in anyway shape or form.* The purpose of my call is to have it noted they are contacting me asking for a refund for an item I have not received back .... even though the claim has been settled in my favor...*I guess I just want to keep eBay in the loop as to what has occurred with this buyer....* I’ve already blocked the buyer, I was just hoping to keep them away from trying to contact me with this situation as I believe it was just a scam to try and keep the item...and now wants A refund for an item I’ve never received back from them.... keep in mind all I wanted was photos of the item to make a claim with insurance...

GetHuman1100102 did not yet indicate what eBay should do to make this right.

How GetHuman1100102 fixed the problem

We are waiting for GetHuman1100102 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common eBay customer problems.
How Do I Report an Ebay Scam?How Do I Close My Ebay Account?How Do I Change My Ebay Address?How Do I Cancel an Ebay Return?What Do I Do If I Have Not Received My Order from Ebay?
Do you have a customer issue as well?
We can help you get eBay's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having eBay issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1100102 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1100102
Sep 18th, 2018 - 4 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 13743 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account
Account phone number
Account number
eBay username


GetHuman1100102 started working on this issue
Sep 18th, 2018 12:23pm