The highest bidder on an auction item I put up is from Canada. I did not specify inter...

GetHuman1158748's customer service issue with eBay from September 2018

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The issue in GetHuman1158748's own words
The highest bidder on an auction item I put up is from Canada. I did not specify international shipping and set a fixed price shipping which would be low (**.**) for the distance involved. When the bidder contacted me inquiring if I would sell to a Canadian buyer I agreed. I am relatively new to selling and did not do my homework. How can I rectify this situation eg. get the item to the customer, increase my shipping fee,and get paid? Customer is very patient and cooperative. Is it possible for me to change the shipping details now that the auction has closed? Or Would it be better for me or the buyer to cancel the sale and then realist it as a buy now at the amount of the final bid and designate international shipping? I welcome any insight.

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eBay

Customer service issue
Reported by GetHuman1158748
Sep 18th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 13716 others
0 customers following this

Timeline

GetHuman1158748 started working on this issue
Sep 18th, 2018 2:52am

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