hello, i have purchased item on ebay. before payment, i have changed the address becaus...
GetHuman-juzova's customer service issue with eBay from September 2018
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The issue in GetHuman-juzova's own words
hello, i have purchased item on ebay. before payment, i have changed the address because i no longer live in UK. i live in slovakia now. when the confirmation email came i have seen the address remained same. i have asked seller to cancel the order. they instead shipped it to UK. this all have happened in few mines after the purchase! i have read that i can ask seller to cancel the order in one hour after the purchase or before the payment. when i have asked them it have only been few minutes and it havent been shipped yet. i have contacted the ebay in dublin but they said only seller could cancell the order. i have messaged that to the seller, yet again they have tried to turn me to ebay. i always have to wait for their answer very long and usuakly i only got robotic answer which says that my case will be looked at be one of their colleagues and i have to wait. but now i have seen they have marked it as delivered. i have no money and no item. and no help! could you please finlly someone help me?*i can not believe that they can actually do that. they knew all along, but they have not cancelled it, not changed the adress, send it instead and now they have marked it as delivered. even i have repeteadly messaged them, even told them at least not to lrave it on the adress as this was my old working place. it is the head department of company i used to work in and i have only used the adress to make ebay account when i didnt have any back then. *what do i do now?**can anyone really look at ot and help me?**the seller does not care at all. i am sending message after message, only get some answer sometimes and obviously noone cares, noone is really reading any of them because they always says they will forward my message to someone competent but noone ever contacted me and i am loosing time.**i kindly ask you to help me! i have purchased this item as an christmass present for my little son. i am on maternity leave and here in slovakia the money are very tight. i only get around *** per month and i had to save up to buy it. now i have nothing! no money, no present. i have also spend another ** euro credit on my phone call to dublin and all for nothing! **thank you for taking time *i would really aprecchiate it if anyone really look at my case and take care of it as i can not do anything else any more.**thank you very much**mgr. jana shatnawi juzova
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