Hi my name is Hristina Vasileva on **.**.**** I purchased two beds from eBay.While payi...

GetHuman-bambina_'s customer service issue with eBay from September 2018

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The issue in GetHuman-bambina_'s own words
Hi my name is Hristina Vasileva on **.**.**** I purchased two beds from eBay.While paying for the second bed the payment didn't went through therefore we did all from the beginning ,only to find out when we checked for the conformation email, that there were two conformations email for the same bed and also two transactions did came out from the bank account we paid from.We did then strait away referred to the contact the seller options and left message that we need to cancel one of the beds as we were intending to buy just one and if we could have the money refunded.The answer is that they could see only one purchase in the system.I have tried to contact the seller by phone for days but no-one is answering the number given in the ebay websait, in few emails I have send the screenshoot of the three emails, and the bank transactions today they have asked for the post code but the answer is still that they could only find one purchase from my id account.Can someone tell me what else could I do more.If this could be helpful my postcode is BS** *BW,the numbers of the transaction ID ARE ID *************, ID *************, AND ID*************.One of the bed is already delivered for the second they did deliver the mattress only then they said they didn't have the rest of the parts in store but will arrange to deliver them on **.**,however they still can find just one purchase and maybe a third bed is on the way to be delivered.The seller name is bedbustersuk(*****).We are new to eBay and we might be doing something wrong but I do hope someone could get this sorted.Thank you.

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Customer service issue
Reported by GetHuman-bambina_
Sep 14th, 2018 - 4 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 13266 others
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GetHuman-bambina_ started working on this issue
Sep 14th, 2018 2:59pm