I just tried to make a purchase that worth *** USD but an error happened and the transa...

GetHuman-call_awa's customer service issue with eBay from September 2018

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The issue in GetHuman-call_awa's own words
I just tried to make a purchase that worth *** USD but an error happened and the transaction didn't succeed. However an amount of *** USD was taken from my card! I contacted the bank and they told me that this amount is on hold for Paypal and I have to wait for ** days for a return, but PayPal said that they didn't take it ! And I have to pay the seller in few days or she will have to open a case. The item ID is: ************ *I am terrified because we should have a secured checkout, if the transaction didn't happen why would it take money from the card!
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eBay

Customer service issue
Reported by GetHuman-call_awa
Sep 21st, 2018 - 6 mons ago
I have an issue with eBay too
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Seen by 3 customers so far
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Items needed
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Billing address
Email address on the account
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Account number
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Timeline
GetHuman-call_awa started working on this issue
Sep 21st, 2018 7:13pm
GetHuman-call_awa shared this issue with others over email
Sep 21st, 2018 7:15pm