I bought a genuine samsung battery. It was fake. The seller offered a replacement. I sa...

GetHuman-chumblef's customer service issue with eBay from August 2018

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The issue in GetHuman-chumblef's own words
I bought a genuine samsung battery. It was fake. The seller offered a replacement. I said yes on condition that it was genuine. He sent a replacement. It was fake. (Both batteries lasted less than * hours, basically useless.) I then ordered a battery from Amazon. When it arrived I returned the two fake batteries, postage costs covered by me. The seller acknowledged receipt of the batteries. I also reported the batteries as fake. Ebay took no action against the seller (he is still advertising fake bateries as genuine) but penalised me because I didn't return the batteries in time (for the reasons stated above). The case is marked as closed.
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eBay

Customer service issue
Reported by GetHuman-chumblef
Aug 28th, 2018 - 4 mons ago
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GetHuman-chumblef started working on this issue
Aug 28th 12:38pm