I bought a genuine samsung battery. It was fake. The seller offered a replacement. I sa...
GetHuman-chumblef's customer service issue with eBay from August 2018
Help with my eBay issue
First: share to improve GetHuman-chumblef's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-chumblef to get a eBay rep on the line!
Always use the GetHuman Phone tocall eBay. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-chumblef may need:
Order number, Billing address, Email address on the account, Account phone number, Account number, and eBay username
The issue in GetHuman-chumblef's own words
I bought a genuine samsung battery. It was fake. The seller offered a replacement. I said yes on condition that it was genuine. He sent a replacement. It was fake. (Both batteries lasted less than * hours, basically useless.) I then ordered a battery from Amazon. When it arrived I returned the two fake batteries, postage costs covered by me. The seller acknowledged receipt of the batteries. I also reported the batteries as fake. Ebay took no action against the seller (he is still advertising fake bateries as genuine) but penalised me because I didn't return the batteries in time (for the reasons stated above). The case is marked as closed.
GetHuman-chumblef did not yet indicate what eBay should do to make this right.
I have an issue with eBay too
How GetHuman-chumblef fixed the problem
We are waiting for GetHuman-chumblef to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.