https:***track.html**parcel******************details**My returned ite...

GetHuman-shiannp's customer service issue with eBay from August 2018

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The issue in GetHuman-shiannp's own words
https:***track.html**parcel******************details**My returned item has taken over ** months and still hasn't been returned and the retailer tells me I cannot get a refund until the *th of September yet I cannot get sufficient information out of the courier Hermes and their automated response even mentioned an apology for them stealing the item. So I'm helpless and I don't know what to do.
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Customer service issue
Reported by GetHuman-shiannp
Aug 28th, 2018 - 4 mons ago
I have an issue with eBay too
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Seen by 2 customers so far
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GetHuman-shiannp started working on this issue
Aug 28th 10:47am