I ordered the item about * months ago.*But that item's delivery is completed.*I opened...

GetHuman-yohankr's customer service issue with eBay from August 2018

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The issue in GetHuman-yohankr's own words
I ordered the item about * months ago.*But that item's delivery is completed.*I opened the box there is item with so many scratches. So, i told this issue to seller. I want to return this item and then seller will full refund my money. But seller said, "i will travel to korea in june, so don't send it to my country india, send it to korea hotel directly when i am in korea"*So, I wait for about *-* month until seller contact to me in korea. But seller didn't send a message to me. I emailed to him, But he said, " i have trouble to login to ebay. So i can't send message. sorry. send your item my country. I really can't understand. But i can't this item because of scratches. I really want to return this item, but when i send this item with ems or korea post, i have to pay delivery fee first. So I ask him about this. will you refund my purchase fee and return delivery fee. But he doesn't reply and doesn't answer. He perfectly cheating on me. I just wait for him for refunding my money because he send damaged item to me!
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eBay

Customer service issue
Reported by GetHuman-yohankr
Aug 28th, 2018 - 3 mons ago
I have an issue with eBay too
Fixed
Seen by 3 customers so far
Similar issue to 11393 others
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Timeline
GetHuman-yohankr started working on this issue
Aug 28th 6:34am
GetHuman-yohankr indicated the issue is not fixed yet.
Aug 28th 3:37pm
GetHuman-yohankr indicated the issue is not fixed yet.
Aug 29th 10:21am