Hello, **I am writting regarding a seller that apparently hesitates to refund me my mon...

GetHuman-tiagrigo's customer service issue with eBay from August 2018

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Hello, **I am writting regarding a seller that apparently hesitates to refund me my money. On the **th of May I ordered *pcs of center cap wheel and my items haven't arrived when it was the due date nor after (seller: alading****). I've asked her *-*times for the refund but she keeps answering me with the same copy pasted message saying that she just refunded me and now it's almost September... I've wrote customer service which told me to open a case an if by ** August she doesn't answer or refund, ebay would step in. * days ago I received an email from ebay saying ''The seller offered another solution''. The same copy pasted message...Can you tell what should I do since in my opinion I was patient enough with this seller.
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eBay

Customer service issue
Reported by GetHuman-tiagrigo
Aug 27th, 2018 - 3 mons ago
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GetHuman-tiagrigo started working on this issue
Aug 27th 3:41pm
GetHuman-tiagrigo confirmed the issue is fixed. Hooray!
Aug 28th 5:12pm