GetHuman-rellstel's customer service issue with eBay from August 2018
Help with my eBay issue
The issue in GetHuman-rellstel's own words
I won an auction for an iphone * from a guy, his user name is bit*herder. I paid for it with visa. After I already paid for the phone, he told me when he was packaging the phone, he dropped it and cracked the screen. So he said he will give me a refund. When I look under resolution center, it says "The seller canceled your order and sent you refund. We'll send an email confirmation soon." But I never got an email confirmation, and my money is not back on my card. What do I do?
This was especially frustrating because the seller caused the issue when he broken the phone I paid for. The refund is taking forever for me to receive.
GetHuman-rellstel did not yet indicate what eBay should do to make this right.
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