Refund confirmation email, never received!

GetHuman-rellstel's customer service issue with eBay from August 2018

Help with my eBay issue
The issue in GetHuman-rellstel's own words
I won an auction for an iphone * from a guy, his user name is bit*herder. I paid for it with visa. After I already paid for the phone, he told me when he was packaging the phone, he dropped it and cracked the screen. So he said he will give me a refund. When I look under resolution center, it says "The seller canceled your order and sent you refund. We'll send an email confirmation soon." But I never got an email confirmation, and my money is not back on my card. What do I do?
This was especially frustrating because the seller caused the issue when he broken the phone I paid for. The refund is taking forever for me to receive.
GetHuman-rellstel did not yet indicate what eBay should do to make this right.
I have an issue with eBay too
How GetHuman-rellstel fixed the problem
We are waiting for GetHuman-rellstel to fix the problem and share the solution with the rest of us customers.
Please help with my eBay issue
Do you have a customer issue as well?
We can help you get eBay's attention and get better help faster. Tap below to get started.
Having eBay issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would eBay email you?
This email address isn't valid

eBay

Customer service issue
Reported by GetHuman-rellstel
Aug 25th, 2018 - 3 mons ago
I have an issue with eBay too
Fixed
Seen by 13 customers so far
Similar issue to 11157 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account
Account phone number
Account number
eBay username
Timeline
GetHuman-rellstel started working on this issue
Aug 25th 3:15pm
GetHuman-rellstel indicated the issue is not fixed yet.
Aug 25th 4:30pm
GetHuman-rellstel indicated the issue is not fixed yet.
Aug 26th 5:03pm
GetHuman-rellstel indicated the issue is not fixed yet.
Aug 26th 5:08pm
GetHuman-rellstel indicated the issue is not fixed yet.
Aug 29th 12:48am