Hello, I was sent a request to refund an item by a customer a few days ago. I agreed to...

GetHuman1034207's customer service issue with eBay from August 2018

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The issue in GetHuman1034207's own words
Hello, I was sent a request to refund an item by a customer a few days ago. I agreed to do so and now have to do so but it has become a complicated process. It says I may do so by using my PayPal account and so I set my bank up with it but it still won’t let me add money to the account. In the request from my customer it said I have until tomorrow (August **) to do so or eBay will step in. Is there any way I can refund it just with my debit card or is paypal necessary?? I’m just really confused and stressed and don’t want to cause any problems. Thank you.
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eBay

Customer service issue
Reported by GetHuman1034207
Aug 25th, 2018 - 4 mons ago
I have an issue with eBay too
Not resolved
Seen by 2 customers so far
Similar issue to 11133 others
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Timeline
GetHuman1034207 started working on this issue
Aug 25th 3:40am