I purchased a pair of Skecher Shape up sneakers which were advertised as new. There wer...

GetHuman1021832's customer service issue with eBay from August 2018

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The issue in GetHuman1021832's own words
I purchased a pair of Skecher Shape up sneakers which were advertised as new. There were * photos posted on the listing - none of which showed the sides of the sneakers. The material on the sides, near the soles, seems to have dried up and was literally disintegrating and was unattached to the sneaker - like a flap with the foam rubber they used underneath completely exposed. I took photos of the damage. They are literally rotted on the sides. I contacted the seller who claims she examined them and is refusing to refund the purchase. Impossible. That kind of rot can only occur from long term heat damage. I've been wearing these sneakers since **** because I have back problems. Since they stopped making them after the lawsuit settlement, I’ve been wearing my old Skechers for the past * and * years - they look very worn, but the rubber never disintegrated on any of them. These sneakers are unusable. I want a full refund.
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eBay

Customer service issue
Reported by GetHuman1021832
Aug 22nd, 2018 - a mon ago
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GetHuman1021832 started working on this issue
Aug 22nd 4:51am