We have attempted to buy an item and when we try to login this process has failed.*the...

GetHuman-alanbir's customer service issue with eBay from August 2018

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The issue in GetHuman-alanbir's own words
We have attempted to buy an item and when we try to login this process has failed.*the account password has not been changed in the last ** months. so as a last resort we have attempted to change password.. this brought up the option to have a password sms messaged to a phone. problem... the only phone number assosiated to this account is a landline that will not accept sms!!. and the email addresss listed for having a password emailed *****@***.com. and this is incorrect as we have never had a hotmail account. so either someone has hacked the account changed the email address. or there are some gremlins somewhere. i have had emails from ebay up to yesterday **.aug.**** so at that point the registered email address was correct. as i cannot gain access to the account i cannot be sure that someone is not buying items and costing me money!!.**look forward to an early reply. we have added a different contact mail below

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eBay

Customer service issue
Reported by GetHuman-alanbir
Aug 18th, 2018 - 3 years ago
Fixed
Seen by 5 customers so far
Similar issue to 10408 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account
Account phone number
Account number
eBay username

Timeline

GetHuman-alanbir started working on this issue
Aug 18th, 2018 2:44pm
GetHuman-alanbir indicated the issue is not fixed yet.
Aug 18th, 2018 5:02pm
GetHuman-alanbir indicated the issue is not fixed yet.
Aug 18th, 2018 5:05pm
GetHuman-alanbir confirmed the issue is fixed. Hooray!
Aug 19th, 2018 5:27pm

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