Buyer claimed that item did not work, even though it had been tested on * different pho...

GetHuman1005368's customer service issue with eBay from August 2018

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The issue in GetHuman1005368's own words
Buyer claimed that item did not work, even though it had been tested on * different phone OS's to ensure that it was working. I've been out of the country on business and didn't see that he had opened a dispute. He sent the item back and eBay sided with him. Within ** seconds of opening the item he had sent back, I again had it working on a separate phone it was not originally tested on. You can read through the transcript between the buyer and myself and see that he emotionally escalated the conversation very quickly and did not allow me to attempt to help him work through the problem. The item works correctly, and I can provide video proof of its functionality.*Case ************Buyer: dericberquist****
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eBay

Customer service issue
Reported by GetHuman1005368
Aug 17th, 2018 - a yr ago
I have an issue with eBay too
Not resolved
Seen by 3 customers so far
Similar issue to 10359 others
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Timeline
GetHuman1005368 started working on this issue
Aug 17th, 2018 7:31pm