Hello, I’m writing to you regarding the DELL **** that I purchased not long. However, n...

GetHuman-dammeyer's customer service issue with eBay from August 2018

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The issue in GetHuman-dammeyer's own words
Hello, I’m writing to you regarding the DELL **** that I purchased not long. However, not all information about the product was there so I ordered the laptop screen thinking it was touch screen but unfortunately it wasn’t touch screen and therefore didn’t fit. On your auction it said I can return the item within ** days and so I decided to return the item. I packed the screen without destroying the packaging or the product itself. I even sent the product back in its original packaging in which I received it. When sending the package it was sent with a tracking number and securely so I don’t see how the product could have been damaged when being sent. I was supposed to get a reply from you within **h and it has been * days since and nothing has happened. So when can I expect the refund that I am entitled to? *Kind regards Mateusz
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eBay

Customer service issue
Reported by GetHuman-dammeyer
Aug 17th, 2018 - a yr ago
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Timeline
GetHuman-dammeyer started working on this issue
Aug 17th, 2018 10:49am
GetHuman-dammeyer confirmed the issue is fixed. Hooray!
Aug 17th, 2018 1:12pm