On Wednesday night (**********) I saw an iPhone * Plus up for sale on a page called mat...

GetHuman-leiasutt's customer service issue with eBay from August 2018

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The issue in GetHuman-leiasutt's own words
On Wednesday night (**********) I saw an iPhone * Plus up for sale on a page called matsenterprises. It said to read the full description of the item, which I did, and said to get in contact with the seller via text before buying. I can provide pictures proving this. Over text, myself and the seller discussed payments and delivery. I paid £*** via bank transfer for the phone and she said DPD will be delivering on Friday (**********), I asked her to let me know once DPD has collected the phone from her and is ready to be delivered to me and she kindly said she would. However, she has not been in contact ever since. I have text three times as well as ringing which all have gonna unanswered. I am now very concerned. With the page (matsenterprises) having ***% positive feedback, I didn't believe I would be robbed of my money. I want my money refunded as soon as possible. I am very unhappy.
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eBay

Customer service issue
Reported by GetHuman-leiasutt
Aug 17th, 2018 - a yr ago
I have an issue with eBay too
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Seen by 2 customers so far
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GetHuman-leiasutt started working on this issue
Aug 17th, 2018 8:31am