I bought a perfume, wich was described as "authentic". When I received it I notice that...

GetHuman1002112's customer service issue with eBay from August 2018

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The issue in GetHuman1002112's own words
I bought a perfume, wich was described as "authentic". When I received it I notice that the science is different and lasted only for about a half an hour. A couple a months ago I had the same perfume which I bought from Boots. So I'm sure the one from Ebay is different then the one from Boots. I asked the seller about its authentic and she confirm that the perfum is ***% genie and also messaged me that I'm welcome to check it in a retail. I went to Boots in Tolworth, KT*. With the staff (two ladies) we made a comparison with a perfume which is selling in Boots. The both ladies confirmed that mine is totally different as a science. When I went home I message the seller and explain her about that. And also I asked for a refund. In her ad was written "no refunds" but also was written all her perfumes are "genuine". * days later I didn't have an answer. So on **.** I requested refund via Ebay. A day later she messaged me that she's totally disagree with me and ask for evidence.*In the meantime my cousin who is living at home bought the same perfume. We made a comparison and the both perfumes aren't the same (hers is with a long lasting science and with the science wich I know very well).*My question is what need to do and which type of evidences need to provide to the seller.*Thank you!*Katia
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eBay

Customer service issue
Reported by GetHuman1002112
Aug 16th, 2018 - a yr ago
I have an issue with eBay too
Fixed
Seen by 9 customers so far
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Items needed
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Email address on the account
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Account number
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Timeline
GetHuman1002112 started working on this issue
Aug 16th, 2018 11:05pm
GetHuman1002112 indicated the issue is not fixed yet.
Aug 17th, 2018 11:12am
GetHuman1002112 indicated the issue is not fixed yet.
Aug 17th, 2018 11:24am