Hello,**I am new to selling on eBay. I put my first item up yesterday (an iPhone X) and...

GetHuman-shahpho's customer service issue with eBay from August 2018

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The issue in GetHuman-shahpho's own words
I was trying to sell my iPhone X so that I can switch cell phone carriers - my cell phone bill is too high and I don't have the money to pay off the rest of the phone. ... Hello,**I am new to selling on eBay. I put my first item up yesterday (an iPhone X) and someone purchased it before I could take it down because I had received a better offer elsewhere.*I still cannot figure out how to remove it from the listing and other people are messaging me about it.*This is extremely frustrating because the website is difficult to navigate, and there fees that I was not made aware of before posting this item. Now, I am afraid I might have to pay almost $*** for nothing. Plus, I am transitioning between phone carriers and don't have a phone to call eBay support - which would probably be easiest.*I submitted a cancellation for the purchase, and the buyer hasn't paid yet.*How can I help with getting all of this under control?*Will the *$** fee go away after the cancellation is processed? I can't afford this fee.*Also, how do I remove this product from the listing to prevent more people from contacting me?**Thank you for your help,**Phosh***(Phoebe Shah)
This is frustrating because I am new to eBay, I didn't know about the fees associated with selling on eBay, and I don't have access to a phone because I am in the middle of switching phone carriers.*I simply cannot afford to pay $** for the "service" that eBay provides when it is simply a platform that brings people into contact with one another. Facebook does this for free. A **% fee is unbelievably unreasonable. To top it off, this website is very difficult to maneuver, so this whole situation could have been avoided had it been easier to find specific pages in eBay. Instead, I ended up getting lost in the "rabbitholes" of this site.
I need the listing taken off the site, the order to be cancelled, and the fee to be waived since I am not even selling it here. Then I will cancel my account and not have to worry about this happening again.
I am a brand new eBay user. This is an incredibly bad first impression for eBay. If all of this were to be amended, I would be happy to say that eBay has great customer service and I would continue using this site more knowledgably (lesson learned).
I have initiated a cancellation with the buyer (who has not paid yet), but they have not responded yet. I have also tried to find a way to take down the listing because more people are contacting me about the item, but cannot figure out a way to do this.*I am hoping that when this transaction is cancelled, the $** fee will be retracted as well.
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eBay

eBay
Customer service issue
Reported by GetHuman-shahpho
Aug 16th, 2018 - a yr ago
I have an issue with eBay too
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Timeline
GetHuman-shahpho started working on this issue
Aug 16th, 2018 3:09pm
GetHuman-shahpho indicated the issue is not fixed yet.
Aug 17th, 2018 12:13am
GetHuman-shahpho indicated the issue is not fixed yet.
Aug 17th, 2018 7:43pm