I purchased Littlest Pet Shop pkg of * dogs. When the parcel arrived an * yr. old chil...

GetHuman-jsoltys's customer service issue with eBay from August 2018

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The issue in GetHuman-jsoltys's own words
I purchased Littlest Pet Shop pkg of * dogs. When the parcel arrived an * yr. old child opened it. She had been waiting for * months to get it. One of the dog's head immediately fell off when the packaging was opened. It will not stay on (many attempts to try to fix it with no luck. The head of the dog has a plastic piece inside which is supposed to hold the dog's body in place. It does not stay............. I have contacted seller several times with all of the details. Seller keeps sending me the same requirements seller requested: ***. picture of packing (I put the * packing in the garbage) seller * was advised**. a picture of the broken item?* *This last email seller again wanted to know which dog was defective.*I have provided those details * times.* *I have not sent any pictures. Seller keeps asking for the same thing.**As I have advised this seller, she can see by my past purchases, I have been a reliable, honest, fast pay ,buyer. So I do expect the same reliable and honest response from any sellers.**Also: I could not access the resolution centre as advised by the (EBAY HELP QUERY).*I hope you can help with these * matters. My e:mail address is jsoltys****@ rogers.com.**I await your response.**Sincerely**Janice Soltys *London, Ontario CANADA*Phone: ***-***-****
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eBay

Customer service issue
Reported by GetHuman-jsoltys
Aug 14th, 2018 - a yr ago
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Timeline
GetHuman-jsoltys started working on this issue
Aug 14th, 2018 6:41pm
GetHuman-jsoltys indicated the issue is not fixed yet.
Aug 14th, 2018 6:41pm