Hello. I have a question about the selling process. I just sold recently my first prod...

GetHuman982946's customer service issue with eBay from August 2018

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The issue in GetHuman982946's own words
Hello. I have a question about the selling process. I just sold recently my first product in UK with my ebay account. I received from the buyer the payment but the payment was hold on by the Ebay. So i wanned to ask what is the process of this?. The buyer just informed me that i have to send my product first to him and set the tracking number for ebay so that they can see that the product arrived and then only they will release the money to my account or all of this is a false?. **If i'll send that product first, will the ebay then remove the hold and the money will come to my account?. **Paid: £***.** *Item *: *************Date sold: ********** That is my product information which i sold recently. Please take a look on it and tell me what should i do about it. Becouse the money is on hold and is not coming to my account. **I'm looking for an answer. Thank you!.
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eBay

Customer service issue
Reported by GetHuman982946
Aug 12th, 2018 - a yr ago
I have an issue with eBay too
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Seen by 2 customers so far
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GetHuman982946 started working on this issue
Aug 12th, 2018 6:59pm