I have been having a problem with someone who is trying to get a refund and return an i...

GetHuman982933's customer service issue with eBay from August 2018

4 views
 | 
9774 similar
 | 
0 following
Help with my eBay issue
How did GetHuman982933 do it?
Waiting to hear how GetHuman982933 fixed the problem to share with other customers.
The issue in GetHuman982933's own words
I have been having a problem with someone who is trying to get a refund and return an item that was shipped. I clearly stated what they were receiving in the description and showed pictures of the exact item. This man received the item and complained that it was not authentic when I know for a fact that it is. He has been harassing me to give him a refund on the item. I need help getting him to leave me alone and knowing that I don’t allow returns. I clearly have that in the description as well. I have it as a sold as is and no returns policy. Can I please get help? I just wanted a good experience and so far it has turned out horrible. I believe he wants me to refund the money so he can have the money and the item. I believe he won’t send the item back and I personally do not want returns. I am super upset that he has been so rude and that I have not had the experience I was hoping for. I truly just wanted to sell items that people would be able to use since I am not using them. Please help.
GetHuman982933 did not yet indicate what eBay should do to make this right.
I have an issue with eBay too
How GetHuman982933 fixed the problem
We are waiting for GetHuman982933 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get eBay's attention and get better help faster. Tap below to get started.
Having eBay issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would eBay email you?
This email address isn't valid
Follow this issue
See how GetHuman982933 fixes it.
This email address isn't valid

eBay

Customer service issue
Reported by GetHuman982933
Aug 12th, 2018 - 7 mons ago
I have an issue with eBay too
Fixed
Seen by 4 customers so far
Similar issue to 9774 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Order number
Billing address
Email address on the account
Account phone number
Account number
eBay username
Timeline
GetHuman982933 started working on this issue
Aug 12th, 2018 6:53pm
GetHuman982933 confirmed the issue is fixed. Hooray!
Aug 13th, 2018 8:11pm