I have been having a problem with someone who is trying to get a refund and return an i...

GetHuman982933's customer service issue with eBay from August 2018

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I have been having a problem with someone who is trying to get a refund and return an item that was shipped. I clearly stated what they were receiving in the description and showed pictures of the exact item. This man received the item and complained that it was not authentic when I know for a fact that it is. He has been harassing me to give him a refund on the item. I need help getting him to leave me alone and knowing that I don’t allow returns. I clearly have that in the description as well. I have it as a sold as is and no returns policy. Can I please get help? I just wanted a good experience and so far it has turned out horrible. I believe he wants me to refund the money so he can have the money and the item. I believe he won’t send the item back and I personally do not want returns. I am super upset that he has been so rude and that I have not had the experience I was hoping for. I truly just wanted to sell items that people would be able to use since I am not using them. Please help.
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Customer service issue
Reported by GetHuman982933
Aug 12th, 2018 - 7 mons ago
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Seen by 4 customers so far
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GetHuman982933 started working on this issue
Aug 12th, 2018 6:53pm
GetHuman982933 confirmed the issue is fixed. Hooray!
Aug 13th, 2018 8:11pm