I purchased item ************* (Samsung UBD-M**** *K) and it does not work. I opened a...

GetHuman946589's customer service issue with eBay from August 2018

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I purchased item ************* (Samsung UBD-M**** *K) and it does not work. I opened a "Return" case with Ebay and the seller contacted me and ask me to close the return request case and work with him directly and in return he would send me a return label and upon arrival of the item he would refund my purchase price. The returned item arrived at the sellers detestation and now the seller is not responding to my emails or given me a refund. I tried to reopen my Return Request Case with Ebay but it indicates that once I closed my case it can not be reopened. The Seller is not refunding my purchase price and he has the item back. I need Ebay to step in and help.
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eBay

Customer service issue
Reported by GetHuman946589
Aug 3rd, 2018 - 8 mons ago
I have an issue with eBay too
Fixed
Seen by 8 customers so far
Similar issue to 8484 others
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Items needed
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Email address on the account
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Account number
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Timeline
GetHuman946589 started working on this issue
Aug 3rd, 2018 1:34pm
GetHuman946589 indicated the issue is not fixed yet.
Aug 3rd, 2018 3:02pm
GetHuman946589 indicated the issue is not fixed yet.
Aug 3rd, 2018 3:03pm
GetHuman946589 confirmed the issue is fixed. Hooray!
Aug 4th, 2018 2:57pm