BNIB Kurt Geiger shoes, black - buyer drastically abused the returns policy by claiming...
GetHuman-fran_mil's customer service issue with eBay from July 2018
Help with my eBay issue
The issue in GetHuman-fran_mil's own words
BNIB Kurt Geiger shoes, black - buyer drastically abused the returns policy by claiming that the shoes were not new and were dirty and damaged, when they were clearly brand new and immaculate (I have photos to prove!) I asked them for photos of the damage when they opened a return - which obviously they could not provide - but their return was approved anyway and money refunded to them by ebay automatically - I have received the shoes back and can prove with photos that this is completely untrue! I have had to refund and pay return postage for a false claim.
GetHuman-fran_mil did not yet indicate what eBay should do to make this right.
I have an issue with eBay too
How GetHuman-fran_mil fixed the problem
We are waiting for GetHuman-fran_mil to fix the problem and share the solution with the rest of us customers.
Please help with my eBay issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.