BNIB Kurt Geiger shoes, black - buyer drastically abused the returns policy by claiming...

GetHuman-fran_mil's customer service issue with eBay from July 2018

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The issue in GetHuman-fran_mil's own words
BNIB Kurt Geiger shoes, black - buyer drastically abused the returns policy by claiming that the shoes were not new and were dirty and damaged, when they were clearly brand new and immaculate (I have photos to prove!) I asked them for photos of the damage when they opened a return - which obviously they could not provide - but their return was approved anyway and money refunded to them by ebay automatically - I have received the shoes back and can prove with photos that this is completely untrue! I have had to refund and pay return postage for a false claim.
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eBay

Customer service issue
Reported by GetHuman-fran_mil
Jul 29th, 2018 - 9 mons ago
I have an issue with eBay too
Fixed
Seen by 3 customers so far
Similar issue to 7944 others
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Timeline
GetHuman-fran_mil started working on this issue
Jul 29th, 2018 4:20pm
GetHuman-fran_mil indicated the issue is not fixed yet.
Jul 29th, 2018 10:10pm