I wanted to cancel an order that I " committed to buy" because of the high price of the shipping that from the very beginning used to be free as it was written and later changes. But the seller didn't delete the order so there was opened an "unpaid item issue".
GetHuman-arutyuno's customer service issue with eBay from July 2018
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The issue in GetHuman-arutyuno's own words
I was trying to buy a book and later to cancel the order but it was problematic how I've already wrote in the " explaining of the problem ". ... Hello, I'm a user of ebay and I have a question - some days ago I wanted to order a book, there was the price of the book itself and was written "free shipping" so I clicked "buy". later it turned out that the free shipping is only valid in USA and i had to contact the seller to find out whats the price of shipping to my region which is Israel, so i did, and the shipping cost was **$, i think its too much and i contacted the seller to cancel my "commitment to by the item", first he didn't answer me and the second time as well and so i wrote him kind of *-* times to cancel my order but he didn't answer and the order wasn't deleted. after * days ebay has opened "a case of unpaid item" in spite of the fact that many times i tried to cancel it but the seller doesn't answer me back! and now is the question - what can i do with that? how do i cancel the order if the seller doesn't contact me?
The seller doesn't answer my messages about cancelling the order.
I want the seller to cancel the order , how I wrote him many times.
I'm a new customer and I expect that the seller has to answer me back if I have any problem with the items but that didn't happen.
I wrote the seller *-* times but there was no answer so I looked for the customer service but I didn't find it in a " chat way" so I'm writing to your site.
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