Hi,**I bought the used iPhone in October **** and have been using ever since. In...

GetHuman-vasudev's customer service issue with eBay from July 2018

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The issue in GetHuman-vasudev's own words
Hi,**I bought the used iPhone in October **** and have been using ever since. In ****, the seller said 'It is not currently unlocked, I was using it with ATT. It is no longer under contract though so you should be able to unlock it. Your welcome!'. But I did not bother to unlock it since I was using it with H*O but now I really want it unlocked since I want to use with a different carrier. But, when I put the unlock request on AT&T it gives me an error saying 'looks like the device you want to unlock is active on another At&t account. The owner has to remove it from their account first'. I just contacted the AT&T customer care and they said to contact ebay and it will be taken care of and here I am. This is what At&t said ' see that you are not able to contact the seller, in this case, please contact ebay and they will raise a escalation for you and they will find out the seller and take care this for you since, he has sold you a locked device'. My IMEI number is *************** and please contact me at *****@***.com. I am really in need of unlocking my phone. Very urgent.

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eBay

Customer service issue
Reported by GetHuman-vasudev
Jul 9th, 2018 - 4 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 6027 others
0 customers following this

Timeline

GetHuman-vasudev started working on this issue
Jul 9th, 2018 7:55pm
GetHuman-vasudev shared this issue with others over email
Jul 9th, 2018 7:56pm