I am writing to inform you of an unfortunate situation that I endured with one of the s...

GetHuman862168's customer service issue with eBay from July 2018

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The issue in GetHuman862168's own words
I am writing to inform you of an unfortunate situation that I endured with one of the sellers. Their email address is sale*buy****.**I was sold a pair of Sennheiser IE*** headphones. This was advertised as a genuine pair of headphones, a point I was initially somewhat wary about due to level of counterfeiting happening with these headphones.**I received them and they did sound substantially better that the standard IEM’s I had at the time. This initially led me to conclude that they were in fact a genuine pair and I continue to use them with great joy and care.**However, a couple of months ago I read somewhere that fake IE***’s were prevalent and difficult to spot so I decided to take them to a shop to get the verified against a genuine pair.**Immediately I realised that they were not genuine and I contacted the seller straight away with a letter essentially informing them of the situation and trying to open a dialogue to resolve the situation between us.**I sent a couple of emails to try and resolve this matter not even mentioning the involvement of any external parties but to no avail.**The final message I sent which was a couple of weeks ago now was to inform them that I was left no choice but to involve Ebay, but yet again there was no response.**So in am referring this to you for a couple of reasons* firstly to inform you that I only bought them on the basis that they were genuine as advertised and since they are not I request a refund.**Secondly, I noticed during our correspondence that the seller has since posted other ie*** as genuine.** Since these correspondences, the earphone casing has detached rendering them completely useless now. Again I have notified the seller of this but still no response.**Thank you for considering my frustrations and look forward to hearing from you soon.**Regards*Robin Morris

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eBay

Customer service issue
Reported by GetHuman862168
Jul 9th, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 5962 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account
Account phone number
Account number
eBay username

Timeline

GetHuman862168 started working on this issue
Jul 9th, 2018 11:12am