I am writing to inform you of an unfortunate situation that I endured with one of the s...
GetHuman862168's customer service issue with eBay from July 2018
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The issue in GetHuman862168's own words
I am writing to inform you of an unfortunate situation that I endured with one of the sellers. Their email address is sale*buy****.**I was sold a pair of Sennheiser IE*** headphones. This was advertised as a genuine pair of headphones, a point I was initially somewhat wary about due to level of counterfeiting happening with these headphones.**I received them and they did sound substantially better that the standard IEM’s I had at the time. This initially led me to conclude that they were in fact a genuine pair and I continue to use them with great joy and care.**However, a couple of months ago I read somewhere that fake IE***’s were prevalent and difficult to spot so I decided to take them to a shop to get the verified against a genuine pair.**Immediately I realised that they were not genuine and I contacted the seller straight away with a letter essentially informing them of the situation and trying to open a dialogue to resolve the situation between us.**I sent a couple of emails to try and resolve this matter not even mentioning the involvement of any external parties but to no avail.**The final message I sent which was a couple of weeks ago now was to inform them that I was left no choice but to involve Ebay, but yet again there was no response.**So in am referring this to you for a couple of reasons* firstly to inform you that I only bought them on the basis that they were genuine as advertised and since they are not I request a refund.**Secondly, I noticed during our correspondence that the seller has since posted other ie*** as genuine.** Since these correspondences, the earphone casing has detached rendering them completely useless now. Again I have notified the seller of this but still no response.**Thank you for considering my frustrations and look forward to hearing from you soon.**Regards*Robin Morris
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