Hi, I sold a t-shirt on ********. And, I shipped it out on ********, and arrived to buy...

GetHuman857667's customer service issue with eBay from July 2018

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The issue in GetHuman857667's own words
Hi, I sold a t-shirt on ********. And, I shipped it out on ********, and arrived to buyer on ********. He immediately requested returning -t-shirt because he received the wrong item. Here is the comment in his return case : "Got a different shirt that wasn t pictured in the lusting*. I m just looking to return this for a refund. " But, I'm very sure that I sent the same t-shirt to him. *After receiving the return case notification, I contacted the customer service of eBay to explain the situation, and the preventative of customer service told me that he would ask buyer to provide pictures to proof that I sent the wrong item. ( I think you can check it, if not, I also got the copy of the conversation of preventative of customer service. ) And, he told me wait for responding until ********. *Today, early morning around at *:**AM EST, the buyer left the comment " Sent me the wrong shirt ", and opened a case to ask you eBay stepping in this returning case, ***********. After * minutes, the final decision was decided, and requested me to issue refund when receiving the t-shirt. **Now, I'm totally disagree the decision you made. First, Why the buyer didn't provide pictures, you still decided that he can return t-shirt. *Second, " I HAVE THE VIDEO RECORDING WHEN I SHIPPED AT USPS", if you need that video, I can send it to you to proof. There are too many scammers on eBay, PLEASE HELP ME TO RE-CHECK THIS CASE. If need the recording video, I can send it to you.**eBay : kicksoriginal *email : *****@***.com*Thank you so much,

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eBay

Customer service issue
Reported by GetHuman857667
Jul 7th, 2018 - 4 years ago
Fixed
Seen by 4 customers so far
Similar issue to 5826 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account
Account phone number
Account number
eBay username

Timeline

GetHuman857667 started working on this issue
Jul 7th, 2018 12:40pm
GetHuman857667 indicated the issue is not fixed yet.
Jul 7th, 2018 1:47pm
GetHuman857667 indicated the issue is not fixed yet.
Jul 8th, 2018 1:41pm
GetHuman857667 indicated the issue is not fixed yet.
Jul 8th, 2018 5:36pm