The watch is defective and this issue has not been resolved. I took the watch to a watchmaker who said that it would cost over about $*** to repair the watch.

GetHuman-lombarde's customer service issue with eBay from July 2018

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The issue in GetHuman-lombarde's own words
I was trying to see if the watch could be repaired or what was wrong. ... I bought this watch from*New message to: mikelangelo******Looks like fraud to me. **He listed his address as Miami FL but it came over a month later from Peru, South America. **And the watch does not keep time for more than * hours.**I sent him this message today:*Hello,*After I got the watch, I needed to get a band in order to test it since it is automatic. I got a band last week. The watch does not work for more than *-* hours whether i am wearing it or not. I am away right now. I will have to take it to a repair shop when I return to the US. Looks like I lost out on this one. The watch is beautiful but you did not say that it did not keep time more than *-* hours.**This is what was on the listing. It was beautiful but doesn't keep time.*Vintage Rare Omega Constellation Automatic Cal.*** - Circa **** - Mint serviced*Ref. CD ***.*** SP - GOLD CAPPED** *Condition:*Pre-owned**“Absolutely mint condition. No scratches over steel gold capped or plastic glass. Dial is pristine.”**Ended:*Apr **, **** , **:**AM *span***:**:** PDT**span*****Winning bid:*US $***.**** ** bids **** *Join eBay Bucks and earn % back on this item. See conditions***Description*eBay item number:**************Seller assumes all responsibility for this listing.*Item specifics*Condition:*Pre-owned : *Seller Notes:*“Absolutely mint condition. No scratches over steel gold capped or plastic glass. Dial is pristine.”*Gender: *Mens*Water Resistance: *** Metres * * ATM*Case Material: *Stainless Steel*Model: *Omega Constellation*Brand: *OMEGA*Year of Manufacture: *****-*****MPN: *Does Not Apply*Band Type: *NO BRACELET*Features: ***-Hour Dial*Display: *Analog*Water Resistance Rating: *** m (* ATM)*Case Size: ***mm*Movement: *Automatic Omega Caliber ****Case Finish: *Yellow Gold Bezel With Gold Capped Case*Number of Jewels: ****Lug Width: ***mm*Country*Region of Manufacture: *Switzerland*Style: *Casual*UPC: *Does not apply*****Vintage Rare Omega Constellation Automatic Cal. *** (**jewels) Circa **** - Mint serviced**Reference CD ***.*** SP *This version comes with bezel and Observatory Omega Symbol in yellow gold and steel case is gold capped. **Chronometer Officialy Certified with Date**ALL PARTS ORIGINAL OMEGA - ALL FUNCTIONS WORKS ***% - RUNS ACCURATELLY - JUST SERVICED**Condition and characteristics:**Absolutely mint condition. Barely used. Looks like a new watch, would be perfect for a gift!*I have this watch for at least ** years and always kept it as a collectable item. *Used only occasionally.**Recently serviced and runs accurately **I posted a couple of picture of the movement or mechanism of the watch. *See mechanism is pristine, no rust or signs of moisture.**NO scratches over steel, gold or glass.*Dial is pristine (Never refinished)**No Bracelet or strap is included.**Plastic Omega glass has Omega symbol in center * **mts water resistant**Watch serviced and condition of the mechanism is pristine * gaskets replaced * Watch running accurately **Mechanism Omega Caliber *** with ** jewels. **Case Diameter is **mm but looks bigger because of the wide lugs.**Ship internationally - priority mail**Authentic item or money back!**Item is accurately described with very clear pictures of all angles, for bidders to see what they will receive. I don't accept returns but if item is different from description or there is a problem with shipping just send me a mesage and I will reply fast.**Handling time might take up to ** days, but if I can ship faster I will.**Auction with no fixed price, no reserved price. Just bid and win it. I expect to obtain a fair price in this auction.
The watch is defective, does not keep accurate time. The automatic self winding mechanism does not work.
I want the seller to take back the watch, pay me what i paid including $***. for a new watch band,
I have been an excellent customer for years. Please see my profile.
I took the watch to a watchmaker as the seller requested. I went to the best watchmaker here in Spain. He said that it would cost over *** Euros to repair at keast. (about $*** US dollars)
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Omega watch
Customer service issue
Reported by GetHuman-lombarde
Jul 7th, 2018 - 5 years ago
Seen by 7 customers so far
Similar issue to 5825 others
0 customers following this
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GetHuman-lombarde started working on this issue
Jul 7th, 2018 11:51am
GetHuman-lombarde indicated the issue is not fixed yet.
Jul 7th, 2018 12:52pm
GetHuman-lombarde indicated the issue is not fixed yet.
Jul 8th, 2018 2:20pm
GetHuman-lombarde indicated the issue is not fixed yet.
Jul 18th, 2018 6:15am
GetHuman-lombarde indicated the issue is not fixed yet.
Jul 18th, 2018 6:23am
GetHuman-lombarde indicated the issue is not fixed yet.
Jul 18th, 2018 6:24am