Ebay buyer is claiming the item that was sent to them is not the item that was describe...

GetHuman849025's customer service issue with eBay from July 2018

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The issue in GetHuman849025's own words
Ebay buyer is claiming the item that was sent to them is not the item that was described however, as the seller, I sent them a brand new pair of shoes and I believe they are Trying to scam me to keep my actual shoes that I had sent them.
GetHuman849025 did not yet indicate what eBay should do to make this right.
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eBay

Customer service issue
Reported by GetHuman849025
Jul 6th, 2018 - 9 mons ago
I have an issue with eBay too
Not resolved
Seen by 14 customers so far
Similar issue to 5787 others
1 customer following this
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Items needed
Order number
Billing address
Email address on the account
Account phone number
Account number
eBay username
Timeline
GetHuman849025 started working on this issue
Jul 6th, 2018 7:47pm