Order a CPU on ebay, seller shipped it with wrong address. Item failed to deliver and a...

GetHuman-ycui's customer service issue with eBay from June 2018

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The issue in GetHuman-ycui's own words
Order a CPU on ebay, seller shipped it with wrong address. Item failed to deliver and automatically re-send back to seller. However, the delivery man delivered it to the wrong mailbox, and item got lost. Nevertheless, usps system shows item "Delivered to original sender". Ebay's system think the item is actually being delivered to buyer, which is not. Seller agreed to refund the purchase, but because of the above mentioned issue. The refund is stuck on ebay's system for days. Paypal also has no record for any refund. **Out of desperation of malfunctional website, buyer clicked return the item. Since no item was received, this is in a lockup state. **Seller's paypal account was also locked due this unresolved issue. **Need solution to fix it. **Item id: ************
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eBay

Customer service issue
Reported by GetHuman-ycui
Jun 28th, 2018 - a yr ago
I have an issue with eBay too
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Seen by 12 customers so far
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Items needed
Order number
Billing address
Email address on the account
Account phone number
Account number
eBay username
Timeline
GetHuman-ycui started working on this issue
Jun 28th, 2018 6:41am
GetHuman-ycui confirmed the issue is fixed. Hooray!
Jul 1st, 2018 7:57am
GetHuman-ycui confirmed the issue is fixed. Hooray!
Jul 1st, 2018 7:58am