I need a refund for a faulty item...trying to communicate with the seller or ebay is fr...

GetHuman-kmtite's customer service issue with eBay from June 2018

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The issue in GetHuman-kmtite's own words
I need a refund for a faulty item...trying to communicate with the seller or ebay is frustratingly impossible. The return details tab within the sellers email comes up with there is a technical issue and I can not email the seller. I have tried to email ebay for help and the verification code will not be acknowledged. This is really poor service. I have spent money on a product which is faulty and now can not communicate with anyone to get a refund and the product returned. My experience of ebay is shockingly poor. Katharine Tite
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eBay

Customer service issue
Reported by GetHuman-kmtite
Jun 27th, 2018 - a yr ago
I have an issue with eBay too
Fixed
Seen by 16 customers so far
Similar issue to 4930 others
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Items needed
Order number
Billing address
Email address on the account
Account phone number
Account number
eBay username
Timeline
GetHuman-kmtite started working on this issue
Jun 27th, 2018 11:12am
GetHuman-kmtite indicated the issue is not fixed yet.
Jul 5th, 2018 9:24am
GetHuman-kmtite shared this issue with others over email
Jul 5th, 2018 9:26am
GetHuman-kmtite indicated the issue is not fixed yet.
Jul 5th, 2018 9:27am