I purchased an item and the seller insisted I needed to pay again. It was clearly a sca...

GetHuman820317's customer service issue with eBay from June 2018

3 views
 | 
4790 similar
 | 
0 following
Help with my eBay issue
Before contacting them, items GetHuman820317 may need:
Order number, Billing address, Email address on the account, Account phone number, Account number, and eBay username
GetHuman820317's next move: have a eBay rep call.
Always use the GetHuman Phone tocall eBay. We wait on hold and get a rep on the line for you faster and for free!
The issue and preferred resolution, in GetHuman820317's own words:
I purchased an item and the seller insisted I needed to pay again. It was clearly a scam so I had them cancel the order which they did. However, I still haven't received a refund after contacting them to no avail. I filed a case but received an email yesterday from ebay that the order could not be cancelled as the payment to my paypal had failed. I have no idea why this is but please fix. My paypal is *****@***.com, and the email reference ID is the following: ***d***b**d******b***ccb***e****e***
I trust that eBay will make this right and come up with a resolution that is fair.
Help with my eBay issue
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get eBay's attention and get better help faster. Tap below to get started.
Having eBay issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would eBay email you?
This email address isn't valid
Follow this issue
See how GetHuman820317 fixes it.
This email address isn't valid

eBay

Customer service issue
Reported by GetHuman820317
Jun 25th, 2018 - 2 mons ago
I have an issue with eBay too
Not resolved
Seen by 3 customers so far
Similar issue to 4790 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman820317 started working on this issue
Jun 25th 10:44pm