I purchased an item and the seller insisted I needed to pay again. It was clearly a sca...

GetHuman820317's customer service issue with eBay from June 2018

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The issue in GetHuman820317's own words
I purchased an item and the seller insisted I needed to pay again. It was clearly a scam so I had them cancel the order which they did. However, I still haven't received a refund after contacting them to no avail. I filed a case but received an email yesterday from ebay that the order could not be cancelled as the payment to my paypal had failed. I have no idea why this is but please fix. My paypal is *****@***.com, and the email reference ID is the following: ***d***b**d******b***ccb***e****e***
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eBay

Customer service issue
Reported by GetHuman820317
Jun 25th, 2018 - 6 mons ago
I have an issue with eBay too
Not resolved
Seen by 3 customers so far
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Timeline
GetHuman820317 started working on this issue
Jun 25th 10:44pm