Where do I start...He brought the new pair for sneakers off me for £*** brand new with...

GetHuman-savagen's customer service issue with eBay from June 2018

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The issue and preferred resolution, in GetHuman-savagen's own words:
Where do I start...He brought the new pair for sneakers off me for £*** brand new with box and everything never been opened or touched. I ****pped the parcel from London to Nottingham****re that's approx "***.* mi" away. I said the parcel was perfectly fine and he's demanding a refund for how the parcel is slightly dented on the bottom of the "sneaker box" but the shoes are perfectly fine. I put not returns for a valid reason I don't want them back but he keeps treating me saying quote "I'll file a report to PayPal*eBay" I said not returns I don't want the sneakers back simple and it's very frustrating that he keeps staying I sent him a dented parcel. But I can promise the safety of the parcel he has to talk to the carrier about his component. (The trainer box is slightly dented on the bottom because the handling of the package the buyer wants a full refund and I don't want them back.)
I trust that eBay will make this right and come up with a resolution that is fair.
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eBay

Customer service issue
Reported by GetHuman-savagen
Jun 25th, 2018 - 2 mons ago
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GetHuman-savagen started working on this issue
Jun 25th 5:10pm