I have purchased five buttons from a seller in England. ebay is not allowing her to inv...

GetHuman-bjgundry's customer service issue with eBay from June 2018

Help with my eBay issue
Tip from another customer
If you are having issues with your Ebay order that was already placed click https://resolutioncenter.ebay.com/il/en-us/. From there, you should be able to report the issue to Ebay using their forms.
The issue in GetHuman-bjgundry's own words
eBay*New message to: if*cats*were*to*dance*Good morning Rebekah,**I don't have a cart. I have five buttons each of which has the note to pay the seller. I press Pay Now. I then get the message that you don't post to PO boxes. I re-adjust the address again and then I get the total which includes ** pounds for postage. I have no way of sending you a message in this scenario until after I have paid. I am not willing to pay that much for postage on the promise of a refund. Please look at the message that ebay sent you after my long phone call with them (at my expense). You need to adjust your postage options and perhaps relist the buttons or offer them to me for the same price as a second chance offer. Once again, I do not have a cart or any way of adding them to a cart.*Here is the message from ebay that I hope you received*We want to inform you that the buyer (jeanfirenze**) called us about those items,*having trouble paying for the item. buyer is willing to purchase the item if you can try to get a hold with the seller or try other options for them to pay.**You can send a revised invoice to your buyer if they haven’t paid for the item yet, and less than ** days have passed since the end of the listing. You won't be able to change the price of the item on the invoice, but you can change other amounts, such as shipping and handling or sales tax.**Here’s how to send a revised invoice:***. Go to "My eBay" at the top of most eBay pages. You may need to sign in.**. Select the "Selling" link.**. In the "Sell" section on the left side of the page, select the "Sold" link.**. Find the item for which you want to send an invoice.**. From the "Actions" drop-down menu, select "Send Invoice."**It's getting quite tiresome Rebekah, isn't it?**KInd regards,*Jean**if*cats*were*to*dance*Hello Jean*I do hope you're well and dandy.*Just been advised by ebay that when your items are in the cart you can select request total from buyer... which would then enable me to make amends to a new invoice!! I can't understand why ebay have to so painfully difficult at times ):**Hopefully tthis works...or we'll work further down the list!**Kind Regards**Rebekah**jeanfirenze**:*Hello Rebekah,*I have just had a lengthy phonecall with ebay (Sarah in the Philippines, actually). Since you have already listed the sale which included Global shipping, that can't be changed. She suggested two alternatives: Either (a) cancel the items and relist them with global shipping removed OR (b) go to PayPal and invoice me for the buttons and reasonable postage that way. Sarah said she would message you with that same info. I also discussed the issue of you not posting to PO Boxes. I don't know whether that was resolved.*Hope you can sort it out your end. If you decide on the first option, please let me know (perhaps a heads up on BUY NOW for the price I paid for them.)*Sorry for the bother.**Kind regards,*Jean**if*cats*were*to*dance*Hello Jean,.*Cripes that's awful.. I shall give eBay a call tomorrow or Tuesday and see how I can sort this out. Sorry for the crapness on eBays part. Hopefully they'll be able to help us out.**Best wishes*Rebekah**jeanfirenze**:*Hi Rebekah,**If I do what you require, I am paying ***.** pounds. The actual price of the buttons is *** pounds plus postage. I estimate postage around ** pounds if sent the way I want. I'm not willing to pay an extra ** pounds for postage. I am not having any success contacting ebay so I think we have a stalemate. I want the buttons so we need to come up with a solution.**Kind regards,*Jean**if*cats*were*to*dance*Hello there,*Just got back from being away for a few days... I've just tried to send you an invoice and ebay aren't letting me reduced postage costs...it came up with an error screen): saying this - The Global Shipping Programme already provides your buyer with an invoice for all applicable item, postage and import charges. Unfortunately, you can't edit these charges, even to offer a P&P discount. When your buyer pays, just send the item to the UK Shipping Centre and the Global Shipping Programme will take care of forwarding it to the buyer. Your buyer will directly pay you the purchase price of the item, plus any domestic postage cost you specified in the listing. -**I will refund you any extra monies from postage.**Sorry I can't do anymore.**Best Wishes**Rebekah**jeanfirenze**:*Hello again,**I seriously do want my buttons posted and am waiting for my invoice so I can pay you. Once again, standard international postage is all I require.**Thanks in anticipation,**Jean ... I have purchased five buttons from a seller in England. ebay is not allowing her to invoice me. She offers free postage for English buyers but for overseas buyers it comes up with an individual postage amount for each button. She wants to send them in one parcel. The price of the buttons without postage is *** pounds. With postage it is ***.** pounds. She is willing to send them Rowal Mail International Standard for approc ** pounds. She also does post to PO boxes despite your message that she doesn't. I am ready to pay. The seller's ID is: *if*cats*were*to*dance**The other issue is also from a seller in England.*I have purchased * buttons. She has invoiced me for the buttons plus postage. (**pounds **pence all up) The ebay message says I can't pay because the seller hasn't included a postage cost. The postage was * pounds which is what I usually pay for a few buttons from England.*The seller's ID is: **mary****My ebay ID is jeanfirenze**
Show the seller how to invoice me with combined postage
I have an issue with eBay too
How GetHuman-bjgundry fixed the problem
The seller cancelled the order. She then relisted them just for me.
Please help with my eBay issue
Do you have a customer issue as well?
We can help you get eBay's attention and get better help faster. Tap below to get started.
Having eBay issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would eBay email you?
This email address isn't valid


Customer service issue
Reported by GetHuman-bjgundry
Jun 24th, 2018 - 6 mons ago
I have an issue with eBay too
GetHuman-bjgundry shared how to fix
Seen by 9 customers so far
Similar issue to 4700 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account
Account phone number
Account number
eBay username
GetHuman-bjgundry started working on this issue
Jun 24th 11:05pm
GetHuman-bjgundry indicated the issue is not fixed yet.
Jun 26th 10:45pm
GetHuman-bjgundry indicated the issue is not fixed yet.
Jun 26th 10:47pm
GetHuman-bjgundry indicated the issue is not fixed yet.
Jun 26th 10:49pm
GetHuman-bjgundry indicated the issue is not fixed yet.
Jun 26th 10:49pm
GetHuman-bjgundry confirmed the issue is fixed. Hooray!
Jun 28th 5:59am
GetHuman-bjgundry confirmed the issue is fixed. Hooray!
Jun 28th 6:00am