Shipping fee calculation on auction shipping fee vs actual shipping fees charged.

GetHuman852120's customer service issue with eBay from July 2018

Help with my eBay issue
The issue in GetHuman852120's own words
Get the buyer the best combined shipping. There was one option for cheaper shipping that was used. ... I had refunded shipping to the buyer and Ebay has figured shipping on the auction close and not the actual shipping that was charged to the buyer. The buyer paid before I could adjust or send him an invoice. Also paypal has figured fees on initial shipping fees.
Shipping fees were calculated at the close of the auction. That doesn't mean it's the "end" of the transaction. Ebay needs to do their accounting when the transaction is complete and not at the end of the auction.
Shipping fees need to be re-figured based on the final transactions of the auction when the buyer has paid and the seller has shipped.
Ebay member since ****.
Waiting on my phone call from a representative. Send me an email of the number you are calling from. I have to screen so many calls from solicitors.
How GetHuman852120 fixed the problem
Spoke with an Ebay representative who fixed everything.
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eBay

Customer service issue
Reported by GetHuman852120
Jul 5th, 2018 - 4 years ago
Fixed
GetHuman852120 shared how to fix
Seen by 45 customers so far
Similar issue to 5693 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account
Account phone number
Account number
eBay username

Timeline

GetHuman852120 started working on this issue
Jul 5th, 2018 6:32pm
GetHuman852120 confirmed the issue is fixed. Hooray!
Jul 12th, 2018 9:10pm