Hello Ebay, *I am new at this eBay seller thing,, and my first sold item was shipped vi...

GetHuman801818's customer service issue with eBay from June 2018

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The issue in GetHuman801818's own words
Hello Ebay, *I am new at this eBay seller thing,, and my first sold item was shipped via USPS (iPhone * Plus). I was excited to make my first sale. The package had been sealed and sent via USPS first class. The customer received the package but is now claiming that they received an empty box. I know that the box contained the phone! I have the receive from the USPS. **The customer requested a refund because she claims she did not receive the iphone. I called ebay customer support and they advise that I issue a refund. After the refund was issue i opened a claim with eBay and want to know the status of that claim. **Thank you for the call!**Regards, ***Edwin Lemus
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Customer service issue
Reported by GetHuman801818
Jun 20th, 2018 - 8 mons ago
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Not resolved
Seen by 21 customers so far
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GetHuman801818 started working on this issue
Jun 20th, 2018 12:29am
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Jun 20th, 2018 12:30am