A customer opened a return case for a mattress that he claimed was *cm shorter than the...

GetHuman779738's customer service issue with eBay from June 2018

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The issue in GetHuman779738's own words
A customer opened a return case for a mattress that he claimed was *cm shorter than the advert. However, he had opened the exact same claim on Amazon as he had purchased the same mattress there. We had agreed to refund him on Amazon. When he filed the claim on Ebay, I asked him for more photos because I couldn't see the defect in the photos he had sent me. He became abusive and threatened to post negative feedback all over the internet about us. I reported him to Ebay and they promised to not authorise his return for his behaviour. They also told me that I could call and escalate this issue today, but when I contacted Ebay by chat they said none of this was true. In fact Ebay has now instructed me to pay for the item to be returned or they will refund him in full. I also received an email from the customer saying he'll accept £** if I wanted to give him that. What can I do now? Please help!
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Customer service issue
Reported by GetHuman779738
Jun 13th, 2018 - 9 mons ago
I have an issue with eBay too
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Seen by 2 customers so far
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GetHuman779738 started working on this issue
Jun 13th, 2018 11:26am