Do you take payment on an item that is not listed on eBay?

GetHuman-mbmifl's customer service issue with eBay from June 2018

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The issue in GetHuman-mbmifl's own words
The problem: Do you take payment on an item that is not listed on eBay?
GetHuman-mbmifl did not yet indicate what eBay should do to make this right.
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eBay

Customer service issue
Reported by GetHuman-mbmifl
Jun 11th, 2018 - 4 mons ago
I have an issue with eBay too
Fixed
Seen by 10 customers so far
Similar issue to 3640 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account
Account phone number
Account number
eBay username
Timeline
GetHuman-mbmifl started working on this issue
Jun 11th 11:59pm
GetHuman-mbmifl indicated the issue is not fixed yet.
Jun 12th 1:23am