i have recently sold a * ex display xbox one elite controllers (i checked all to make s...

GetHuman-dawnsma's customer service issue with eBay from June 2018

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The issue in GetHuman-dawnsma's own words
i have recently sold a * ex display xbox one elite controllers (i checked all to make sure they were working before posting) one had no spare buttons, one had half spare buttons and one was fully complete, i had images and a description that clearly stated this but now my buyers want a refund saying they are faulty. do i have to accept the return before i recieve the item or do i accept the return before they post the items back?
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eBay

Customer service issue
Reported by GetHuman-dawnsma
Jun 11th, 2018 - 9 mons ago
I have an issue with eBay too
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Seen by 2 customers so far
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GetHuman-dawnsma started working on this issue
Jun 11th, 2018 2:43pm