The item i was sent looks and IS nothing like the order I made. I ordered a factory ref...

GetHuman762119's customer service issue with eBay from June 2018

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The issue in GetHuman762119's own words
The item i was sent looks and IS nothing like the order I made. I ordered a factory refurbished kyocera brio with a qwerty board. It was a Sprint phone. I received an LG Verizon phone with NO qwerty board. This is nonsense. The merchant should be reprimanded. I also paid $** for an assurance policy, totaling over $**.I filled out a complaint but the system rejected it saying something was wrong.
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eBay

Customer service issue
Reported by GetHuman762119
Jun 8th, 2018 - 10 mons ago
I have an issue with eBay too
Fixed
Seen by 4 customers so far
Similar issue to 184 others
0 customers following this
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Timeline
GetHuman762119 started working on this issue
Jun 8th, 2018 2:52am
GetHuman762119 indicated the issue is not fixed yet.
Jun 8th, 2018 5:24am
GetHuman762119 indicated the issue is not fixed yet.
Jun 11th, 2018 9:58pm