Someone sent me a dirty fake makeup pallet when I sent a message they said that wasn't...

GetHuman-kimtrim's customer service issue with eBay from June 2018

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The issue and preferred resolution, in GetHuman-kimtrim's own words:
Someone sent me a dirty fake makeup pallet when I sent a message they said that wasn't the item they sent but I only ordred it from them. They claimed it was real its not they sayif I send it back and it doesnt match their other products I won't be refunded. it ***% came from them im worried about sending it back and not getting my money back plus they soudlnt be selling fake makeup.*Kim
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eBay

Customer service issue
Reported by GetHuman-kimtrim
Jun 7th, 2018 - 2 mons ago
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GetHuman-kimtrim started working on this issue
Jun 7th 6:11pm