I sold a wiring harness at a discounted price with pictures of the entire harness laid...

GetHuman-derekgrg's customer service issue with eBay from June 2018

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The issue in GetHuman-derekgrg's own words
I sold a wiring harness at a discounted price with pictures of the entire harness laid out. The harness is new and had not been installed. A customer bought it off amazon and brought it in to have it installed but it was the wrong year due to being the wrong half of the year. The buyer then emailed and called stating that he removed the protective casing and all on the harness which then makes it no longer protected and leaves me with a damaged harness. I made sure to post the exact picture of the harness in my selling post with no returns accepted for a very discounted price to be receiving a damaged wiring harness now. I’m very dissatisfied with the way eBay has handled the situation and has let an honest seller screwed over. The harness might have had grease from hands on it but that is all that might have been wrong. I can guarantee that harness is new. If you look at the production tag on the harness you will see that it was not made until June of ****. When our customer bought it new off of amazon for over *** dollars and it was the wrong one we bought the second harness and took a loss on the first harness. Then we decided we would help someone out at a cheaper price to only be screwed over for being an honest seller. The pictures the buyer posted shows that he tore up the protective casing around the wiring. The splices are factory when connecting the plugs to the harness. This is bull **** that I have to refund a full amount for having to receive a destroyed harness back. I will make sure to take my business and my customers business else where from now on because this is unacceptable.
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Customer service issue
Reported by GetHuman-derekgrg
Jun 4th, 2018 - a yr ago
I have an issue with eBay too
Seen by 5 customers so far
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GetHuman-derekgrg started working on this issue
Jun 4th, 2018 7:56pm
GetHuman-derekgrg indicated the issue is not fixed yet.
Jun 5th, 2018 7:13pm
GetHuman-derekgrg indicated the issue is not fixed yet.
Jun 27th, 2018 6:57pm