Hello,**I think someone has hacked my account. I was charged for an item I didn't buy...

GetHuman-gintareu's customer service issue with eBay from June 2018

2 views
 | 
315 similar
 | 
0 following
Help with my eBay issue
First: share to improve GetHuman-gintareu's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-gintareu's next move: talk to eBay when they open (we'll send a note).
eBay's call center is closed now. We will text or email GetHuman-gintareu when they open and confirm it's a good time for a rep to call. In the meantime, read below to see how other customers resolved the same issue. Many customers describe what they said and did so that other customers like GetHuman-gintareu can follow if useful. Now is a good time to read up on techniques that worked to resolve the issue quickly and effectively.
The issue in GetHuman-gintareu's own words
Hello,**I think someone has hacked my account. I was charged for an item I didn't buy. And then tried to find out what's going on, I see the item has already been removed from the site. I see what the item was, but seems like it doesn't excists anymore. I had to block my bank card, which means I can't use my card until I get a new one, highly uncomfortable. **So the item number is: ************* **Seller name: *sfcommodities**Item name:*Arthur Sarnoff Original Painting Acrylic Artwork Hand Signed Illustration Pin UP**Price:*$**.****Order time: Sunday, Jun *, **** (impossible for me to do any purchases at this date, because I was away and had no connection to ebay. **I tried to send a letter to the seller but I think this is kind of illegal activity and I don't even see the point to wait for their answer. And I need to get my money back and I need your help with that. **Kindly,*Gintare
GetHuman-gintareu did not yet indicate what eBay should do to make this right.
I have an issue with eBay too
How GetHuman-gintareu fixed the problem
We are waiting for GetHuman-gintareu to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get eBay's attention and get better help faster. Tap below to get started.
Having eBay issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would eBay email you?
This email address isn't valid
Follow this issue
See how GetHuman-gintareu fixes it.
This email address isn't valid

eBay

Customer service issue
Reported by GetHuman-gintareu
Jun 4th, 2018 - 4 mons ago
I have an issue with eBay too
Not resolved
Seen by 2 customers so far
Similar issue to 315 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Order number
Billing address
Email address on the account
Account phone number
Account number
eBay username
Timeline
GetHuman-gintareu started working on this issue
Jun 4th 3:31pm