I have not heard back from an Ebay representive. I contacted resolution center * hours ago and still have not been contacted. I would like to resolve this issue. Please retun my call ***-***-****

GetHuman265104's customer service issue with eBay from June 2018

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The issue and preferred resolution, in GetHuman265104's own words:
I have a customer (jlizjolizar*) who purchased a laptop, item ************ on *******. I just heard from him and he claims the sound is defective. He also states that the laptop is now in a foreign country and wants a partial refund. I stated to him that because he can not produce the laptop and return it to me I can not make a refund. I explained that because the item was not in his control I can not be responsible for what has happened to it. The laptop was n pristine condition when sent and packaged in a double box. I think this person is trying to make fraud.**Thank you,*boysenberries*****-***-*****Phoenix, Arizona
I trust that eBay will make this right and come up with a resolution that is fair.
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eBay

Customer service issue
Reported by GetHuman265104
Jun 2nd, 2018 - 18d ago
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Seen by 5 customers so far
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Items needed
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Email address on the account
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Timeline
GetHuman265104 started working on this issue
Jun 2nd 4:40pm