Ebay found in favor of scammer sending back counterfeit items

GetHuman713930's customer service issue with eBay from May 2018

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The issue in GetHuman713930's own words
Get my real coin back or my money back. ... Ebay found in favor of a scammer. They asked for a refund and i denied so they escalated it to ebay and they ordered me to refund his money upon recieving my item back. Well the buyer is returning a copy coin not the authentic one i sent. I refuse to pay for a refund when i did not recieve my correct item and ebay is useless and will not help. Robert F Melius is a scammer his phone number is *** *** *****Address***** Dunlap Ave N*Shoreview, MN *****-*****United States *Ebay username h*o*bob**Purchased **** Morgan Silver Dollar and returned a counterfiet keeping the original and i lost my money on it. This is not right ebay is trash. Will report to BBB**As a saler jkl-*sales*Saler address ***** la ******Case ID ***********Saler email J*****@***.com
Buyer has sent back a counterfeit item
I would like my money back that is trying to scam back from me
If there is a real problem with any customer I am first a board to jump and send a message trying to work things out enough agreeance can't be made there is usually a full refund to the buyer and this case the fire is trying to scam me with counterfeit items and keeping the authentic ones
Have contacted eBay on multiple levels and get human on multiple levels and yet I still have no help from anyone I'm getting scammed and ripped off by eBay I will never use it again if they do not help me with this I advised Amazon no one use eBay
I have an issue with eBay too
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eBay

Transaction ID *K**************K **** MORGAN DOLLAR
Customer service issue
Reported by GetHuman713930
May 31st, 2018 - 2y ago
I have an issue with eBay too
Fixed
Seen by 13 customers so far
Similar issue to 295 others
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Timeline
GetHuman713930 started working on this issue
May 31st, 2018 1:19pm
GetHuman713930 indicated the issue is not fixed yet.
May 31st, 2018 1:19pm
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May 31st, 2018 3:28pm
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May 31st, 2018 3:31pm
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May 31st, 2018 3:32pm
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May 31st, 2018 3:34pm
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May 31st, 2018 3:35pm
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May 31st, 2018 3:36pm
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May 31st, 2018 3:37pm
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May 31st, 2018 3:39pm
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May 31st, 2018 3:40pm
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Jun 1st, 2018 3:31pm