Got this email from my buyer:**New message from: casto-adria (*)*I am having a problem...
GetHuman-afinkel's customer service issue with eBay from May 2018
Help with my eBay issue
First: share to improve GetHuman-afinkel's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-afinkel to get a eBay rep on the line!
Always use the GetHuman Phone tocall eBay. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-afinkel may need:
Order number, Billing address, Email address on the account, Account phone number, Account number, and eBay username
Top Tip from another customer
You can check your order status using the order repair number, order number, zip code and any other info they may request.
The issue in GetHuman-afinkel's own words
Got this email from my buyer:**New message from: casto-adria (*)*I am having a problem, DHL is charging me US$***,** in import charges and customs. This amount is very inaccurate, local customs and taxes for a merchandise like this order, pay at most US$**,** all taxes included. I also would like to add, that this charge was already included when order was payed so it caused me surprise to have to pay taxes a second time for the same merchandise. I ask the store to get in contact with DHL to find out why this situation has happened, and if possible to resolve it the best way possible. Sincerely Adriana Castor*Reply**NEW! Beautiful Colorful Fish Plate Lou Rota Nature Table Dessert*NEW! Beautiful Colorful Fish Plate**Order status: Paid*Paid $**.** with PAYPAL on May **, **** **:** PDT*Item ID: *************Transaction ID: **************View order details
GetHuman-afinkel did not yet indicate what eBay should do to make this right.
I have an issue with eBay too
How GetHuman-afinkel fixed the problem
We are waiting for GetHuman-afinkel to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common eBay customer problems.