Got this email from my buyer:**New message from: casto-adria (*)*I am having a problem...

GetHuman-afinkel's customer service issue with eBay from May 2018

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The issue in GetHuman-afinkel's own words
Got this email from my buyer:**New message from: casto-adria (*)*I am having a problem, DHL is charging me US$***,** in import charges and customs. This amount is very inaccurate, local customs and taxes for a merchandise like this order, pay at most US$**,** all taxes included. I also would like to add, that this charge was already included when order was payed so it caused me surprise to have to pay taxes a second time for the same merchandise. I ask the store to get in contact with DHL to find out why this situation has happened, and if possible to resolve it the best way possible. Sincerely Adriana Castor*Reply**NEW! Beautiful Colorful Fish Plate Lou Rota Nature Table Dessert*NEW! Beautiful Colorful Fish Plate**Order status: Paid*Paid $**.** with PAYPAL on May **, **** **:** PDT*Item ID: *************Transaction ID: **************View order details
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eBay

Customer service issue
Reported by GetHuman-afinkel
May 29th, 2018 - 2y ago
I have an issue with eBay too
Not resolved
Seen by 1 customer so far
Similar issue to 27 others
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Timeline
GetHuman-afinkel started working on this issue
May 29th, 2018 1:20pm