On May ** I have bought Comfort Products Granton Executive Chair with Adjustable Lumbar...

GetHuman719805's customer service issue with eBay from May 2018

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On May ** I have bought Comfort Products Granton Executive Chair with Adjustable Lumbar Support- Brown from sarafankit****, a NY based company. I paid via PayPal $**.****Today, May ** at *.** p.m. EST I received the following message:**New message from: sarafankit**** Top Rated Seller(***,***RedShooting Star) **This is with reference to your transaction id *T*******H******F. We regret to inform you that we are unable to fulfill your purchase order. There was a technical glitch at our end, and the item was listed at an incorrect price. We cannot process the order at the listed price. We sincerely apologize for the mishap, and hope you will allow us to serve you again in the future. Your refund will soon reflect in your bank statement.**When you make a purchase from sarafankit****, you can rest assured you will receive products and services of the highest quality. **Please note, we work between Monday to Friday, *am to *pm EST.**Wishing you a pleasant day ahead.*Thanks,*Jack * *I was not happy at all, but responded to the seller requesting the immediate refund. In two hours of waiting- no refund and no response.*They have already been keeping my money for * days, now they will be keeping it for * more days because * Day off ahead, and I consider an obvious fraud- Bait and Switch case.**They are stating, that it was a Technical glitch, but it does not look right:**Why did they have to wait for * business days to announce it? *Why did they announce about it at *.** p.m. ( Florida and New York are in the same time zone)? *Why did they have to make this announcement one day before this offer expires on ********** ?*Why did not they respond to my instantaneous request to make the refund after I have received their e-mail?**sarafankit**** obligated to deliver the product by the *st of June.*I request them to fulfill their obligations, because for all those days MY MONEY are working for them!**I am an Ebay seller, too.*If a "glitch" happened to me, I would have first make the refund and only after that would start informing and apologizing the customer.**II do hope y complaint will be taken under consideration and you will make an impact on the seller to deliver my product on time to me. It should be the lesson to them not to look for "fools" among their customers!**Respectfully, Linda Naditch******@***.com**-***-***-*****Florida
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Customer service issue
Reported by GetHuman719805
May 26th, 2018 - 8 mons ago
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GetHuman719805 started working on this issue
May 26th, 2018 1:53am