Some one has bought a phone from me, but they did not read the description and did not...

GetHuman-unraind's customer service issue with eBay from May 2018

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The issue in GetHuman-unraind's own words
Some one has bought a phone from me, but they did not read the description and did not realize the phone has very limited functional in U.S. I agreed to accept it back, but only with a restocking fee. Customer agreed, because he realized it was his fault. I received the phone and can not issue a partial refund, but accidentally I've clicked on a wrong button "Accept Return". So now the only option for me is to give buyer a full refund even though I can not do that. I tried to process a refund though PayPal, but I can not do that either, because money are inaccessible and are on hold. Please either tell me how to move forward with this and give a partial refund to the buyer or revert the process to the beginning so that I could reprocess it with the proper amount.*Thank you.
GetHuman-unraind did not yet indicate what eBay should do to make this right.
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How GetHuman-unraind fixed the problem
I just called and explained the issue. I ended up just sending the refund amount to the buyer: purchase price minus restocking fee. Gave the transaction number to ebay customer service representative and she closed the case in my favor.
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Customer service issue
Reported by GetHuman-unraind
May 22nd, 2018 - 8 mons ago
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GetHuman-unraind shared how to fix
Seen by 3 customers so far
Similar issue to 185 others
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GetHuman-unraind started working on this issue
May 22nd, 2018 1:44am
GetHuman-unraind confirmed the issue is fixed. Hooray!
May 23rd, 2018 3:10am